Foyle Child Contact Centre facilitates families engaged in private law cases and referrals are usually made by the solicitor representing the contact parent – the court and Court Children’s Officer are sometimes involved in the process also. However, FCCC does work in partnership with Social Services and Social Workers do make referrals to the centre where they are working with a family.

The referral process:-
We do not deal with cases involving child abuse which require specialist, supervised contact in controlled environments

The referral form will be completed by the referring social worker with additional information being added by the other party’s solicitor (e.g. need for interpreter, medical etc). Click here to download:

FCccReferral_Form_ updated August 2018

The Coordinator will be contacted to ensure a place is available – telephone 078 4107 2907 or email 

The referral should state any details relating to the contact order and any exclusion orders

The referral form will be sent to the Coordinator (email/post)

The client will be given the Coordinator’s contact details in order that a pre-contact visit can be arranged


The parties are invited, separately, to view the centre to help alleviate the anxiety the process can cause

The parties will be given information on FCCC and the National Association of Child Contact Centres

The parties will be asked to read and sign an Agreement to use the centre which clearly states the roles and responsibilities of all involved (insert Agreement form here)

The parties will be given information on the policies and procedures of the centre

The centre will only facilitate contact in line with the agreed conditions on the order (e.g. grandparents/siblings etc)
Any changes to contact must be negotiated through the referrer – the centre cannot take responsibility for parties changing arrangement

The centre staff note arrival and departure times only – unless concerns arise regarding the welfare of a child

This service is to help children to retain and build the relationship with the parent they do not live with – this process is child centred and, unfortunately, angry adults often forget the impact of separation, conflict, domestic violence and substance abuse on children.

We, at FCCC, try to provide as natural an environment as possible with lots of play based activities that help children and adults communicate and interact in a positive manner.

However, current research does indicate that children should not be forced into contact against their wishes and if there is reluctance from the child, or the child does not settle, then alternatives should be sought (Birchall, Gore 2007